Service Policy

Data Recovery System (DRS) and Customer agree that all goods and services provided by Data Recovery System for this Engagement will be governed by the following terms and conditions:

The Engagement
Customer engages Data Recovery System and/or its suppliers to use best efforts to: inspect, evaluate, and identify the problem (if not already identified); and/or retrieve, or minimize the damage to, the equipment/data/media; and/or provide other services as may be requested by Customer from time to time. Data Recovery System estimated charges may not be sufficient to accomplish the Engagement; no additional charges will be incurred without prior authorization by Customer.

Confidentiality
Data Recovery System will use any Customer Information only for the purpose of fulfilling the Engagement, and will otherwise hold Customer Information in the strictest confidence. Confidentiality obligations shall not apply to any information which enters the public domain through no fault of Data Recovery System; which was known to Data Recovery System prior to receipt from Customer, which is disclosed to Data Recovery System by a third party (other than employees or agents of either party) which in making such information available to Data Recovery System is not in violation of any confidentiality obligation to the disclosing party; or which is independently developed by Data Recovery System without recourse to the Customer Information.

Payment
Customer agrees to pay Data Recovery System all sums authorized from time to time by Customer, which will typically include charges for Data Recovery System services, reasonable travel and per diem expenses for on-site work, shipping and insurance (both ways), and actual expenses, if any, for parts, media, and/or off-the-shelf software used in the Engagement. Evaluation fee is non-refundable. Actual recovery cost is non-refundable after the recovery of customer-identified data. Unless otherwise agreed in writing by Data Recovery System, all such sums are due and payable in advance, by company check, certified funds, credit card or PayPal.

Acknowledgment of Existing Conditions.
Customer acknowledges that the equipment/data/media may be damaged prior to Data Recovery System receipt, and Customer further acknowledges that the efforts of Data Recovery System and/or its suppliers to complete the Engagement may result in the destruction of or further damage to the equipment/data/media. Data Recovery System for itself and its suppliers regrets that it will not assume responsibility for additional damage that may occur to the Customer’s equipment/data/media during Data Recovery System's efforts to complete the Engagement.

Unpaid Charges; Security Interest
In the event there are any unpaid charges, Customer grants Data Recovery System a security interest in and to the equipment/data/media to secure the payment of the charges incurred hereunder. Any articles will be considered abandoned by the Customer and may be disposed of (including all equipment/data/media containing data) at the sole discretion of Data Recovery System which are left without communication/decision by the Customer for thirty (30) days after receipt by DRS or have not been claimed and paid for within thirty (30) days after the date of completion of the Engagement . In such event, Customer will still be liable for any and all charges approved by Customer in connection with Engagement and will pay to Data Recovery System by check or money order or the credit card presented with the Evaluation/Recovery Form will be charged within thirty (30) days after completion of Engagement.

No Warranties; Disclaimer of all Warranties
Data Recovery System for itself and its suppliers, makes and customer receives no warranties or conditions for any good or service, express, implied, statutory, or in any communication with customer, and Data Recovery System, for itself and its suppliers, specifically disclaims any implied warranty of merchantability or fitness for a particular purpose, and arising from usage of trade or course of dealing or performance.

Limitation of Liability; Limitation of Damages
In no event will Data Recovery System or its suppliers be liable for any damages whatsoever, including without limitation damages for loss of data, loss of business profits, business interruption, or other pecuniary loss, or incidental, consequential, or indirect damages arising from the Engagement, even if Data Recovery System or any authorized representative has been advised of the possibility of such damages. Customer acknowledges that the estimated and actual fees and charges reflect this limitation of liability and allocation of risk. The total liability of Data Recovery System or its suppliers to Customer under this Agreement shall in no event exceed the total sums paid by Customer to Data Recovery System.

Customer’s Representation and Indemnification
Customer warrants to Data Recovery System that it is the owner of, and/or has the right to be in possession of, all equipment/data/media furnished to Data Recovery System; and Customer will defend, at its expense, indemnify, and hold Data Recovery System and its suppliers harmless against any damages or expenses that may occur (including reasonable attorneys’ fees), and pay any cost, damages, or attorneys’ fees awarded against Data Recovery System resulting from Customer’s breach of this section.

Uncontrollable Circumstances
Either party’s performance of any part of this Agreement shall be excused to the extent that such performance is hindered, delayed, or make impractical by: (a) the acts or omissions of the other party; (b) flood, fire, strike, war, or riot; (c) unavailability of parts or software; (d) any other cause (whether similar or dissimilar to those listed) beyond the reasonable control of that party. Upon the occurrence of any such event(s), the party whose performance is so affected shall notify the other party of the nature and extent of the event(s) so that decisions to mitigate the negative effect(s) of such event(s) may be promptly made.

Miscellaneous
The parties agree that this Agreement shall be construed and the relations of the parties shall be determined in accordance with the laws of the state of Texas; provided, however, that if any provision of this Agreement is in violation of any applicable law, such provision shall to such extent be deemed null and void, and the remainder of the Agreement shall remain in full force and effect. The place of adoption of this Agreement is deemed to be the principal place of business of Data Recovery System, 2951 Marina Bay Drive #130-111, League City, Galveston County, Texas 77573, U.S.A. Any revision or modification of this agreement shall be effective only if it refers to this Agreement, is in writing, and is signed by an authorized representative of each party to this agreement. Facsimile signatures for this Agreement and any subsequent exhibits are effective to bind the signing party and admissible in any court and/or for any lawful purpose. This Agreement, together with any exhibits or other emails/attachments, constitutes the entire Agreement between the parties in relation to this subject matter. In case of any conflict, this policy supersedes all other statements, written or verbal.

This policy is subject to change without notice.

DRS IT Services Policy is separate from this Data Recovery Policy and available upon request.


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